CANCEL MY FILO

Me: Good Morning, Rent Adjustment

Caller: Hello, you send me my filo.

Me: Excuse me?

Caller: December 18, 2008 is my filo

 

After several minutes we struggled to an understanding. She wanted a complete copy of her file mailed to her. She didn’t know the case number, but the Hearing date was Dec. 18.

 

Me: To order a copy of your file, the cost is .06 per page and it must be paid before we make the copies.

Caller: How much?

Me: I don’t know because I have not seen your file yet. 

Caller: How much?

Me: I will need to find your file and count the pages and give you a call back with the cost.

Caller: Okay. How much?

 

This went on for a few more minutes, with several more requests to mail her “filo” as soon as possible. Finally we both understood each other and I promised to call her back within the hour. When I called her back about 30 minutes later, she was not there.

 

An hour later she called me and said “Cancel my filo. I fine filo in house.” 
 

At this point we were pretty good at understanding each other. She had found her copy and no longer needed us to make a copy for her.

Filo Canceled – Case Closed!